Company Terms and Conditions
All delivery time promises and next day, including 24Hr, services are currently suspended due to the Corona Virus and safe working procedures that have to be observed. Most couriers have temporarily revoked all delivery time guarantees therefore we are unable to provide the pre-pandemic service that may be stated in various places in our website.
“The company” refers to Powder Mill Electronics Ltd
“The customer” refers to the person, firm or company purchasing goods or service from the company
The “goods” and/or “services” means the the goods and/or services that the company is contracted to supply to the customer in accordance with these terms and conditions.
A “working day” means any day other than a Saturday, Sunday or English public (bank) holiday.
Full company contact details are to be found on the “contact us” page of this website.
You may place a distance or “off premises” order by:
1. Visiting our online web store and selecting products you want. These items are added to your basket, then following the ‘check out’ process for submitting an order (see below on how to do this) and clicking the appropriate confirmation button. You can complete this either as a guest with no need to create and account or after logging into or creating your personal account In both cases the same terms and conditions are applicable. You will be asked only for the information we required to process your order such as name, address and delivery address. We have no access to the secure payment process, beyond being able to check for successful or unsuccessful payments and do not store your payment details. We aim to process the order within the same working day subject to being received during our opening times. Our current operating times are 9.00am to 17.00pm Monday to Friday (not including Bank Holidays). For information on what person information we hold, why and for how long please see our GDPR policy page.
2. Telephoning us on our order line, the details of which can be found on the ‘Contact Us’ page on our website, adverts and company letter heads and invoices. We aim to process the order within the same working day subject to the time at which we received the customer’s order and the availability of staff to process it.
3. Emailing your order request to us at: firstname.lastname@example.org. We aim to process the order within the same working day subject to being received during our opening times.
4. Posting your order request to our address “Rex’s Speed Shop” Unit 1, Russet Farm, Redlands Lane, Robertsbridge, East Sussex, TN32 5NG, UK. We aim to process the order within the same working day.
Note, as a small family company, occasionally there may not be staff available to speak to customers. We always do our best to get to your orders as quickly as we can, however we respectfully remind customers we are a small team and may not be able to respond immediately to every request for information. Contacting us via e-mail often the fastest method to have your query answered.
By placing an order request, you make us an offer to purchase the Goods you have selected in accordance with our standard Terms & Conditions. At this stage we will discuss with the customer any shortages or additional lead times. We will than issue an order acceptance. We may or may not accept your order request at our sole discretion.
These Terms & Conditions will become binding on you and us when we issue you with written or verbal (if placed by telephone) acceptance of your order. The order confirmation is our notification to you that we have accepted your order request. Should your payment be declined or not made we reserve the right to reject your order. If Goods you have selected are not available or because of issues with your payment we will attempt to contact you by e-mail or telephone in order to resolve any outstanding issues.
To obtain a durable copy of our terms and conditions, go the bottom of this page, there is “print” button, by pressing this you have the option of printing out a copy or saving a copy to your own computer. A PDF file for example, constitutes a durable medium.
Cancelling “distance” orders
Customers resident in the UK and the EU have the right under the Consumer Contracts Regulations 2013 to cancel your order up to 14 days from when you receive the goods without needing to give a reason. This provision allows you to inspect the goods in the same manner as if you had physically visited our shop.
In this case the customer is responsible for all costs in returning the goods and ensuring that the goods are received by us in exactly the same condition as they were sent. We reserve the right to make a deduction where the goods are not in the same condition or not received.
Refund of shipping costs
Where goods are returned we will only refund the cost of the most basic method of sending goods. Generally we used enhanced delivery methods to send goods to the customer, to ensure they arrive on time and in good condition. This service is distinctly different to the most basic service.
Exemptions to the right to cancel
Customers residing outside the UK and the EU do not have the right to cancel an order or return goods under this legislation.
Where a security seal has been removed or broken the item cannot be returned. For reasons of safety such items cannot be returned. This includes ignition units and other parts that affect the safe operation or performance of the machine.
Goods bought in person, face to face from our place of business, or any place that we have rented or are attending on a temporary basis for the purpose of retail selling and where the customer is given the opportunity to inspect the goods in person, are not returnable under Consumer Contracts regulations. We may agree, at our own discretion and on a case by case basis to accept returns under these circumstances.
Any goods sold at public auction by our company cannot be returned under this legislation.
Any goods below £42 in value cannot be returned under this legislation.
Any goods that are built to customer order, or are a bespoke build or have been modified or altered to suit a customer’s requirement. For example wires cut to length or specially made parts cannot be cancelled once the order has been accepted under this legislation.
Note: By law some items are not returnable.
Please contact us directly with any problems you have experienced, we are happy to rectify any problems quickly and listen to any feedback you have regarding our products. Refunds will be made in a timely manner and no later then 14 days after we receive the returned item. We do not monitor Internet forums hence you must speak to us directly via the phone, e-mail or letter.
Shortages & Incorrectly Supplied Goods.
All shortages and missing goods MUST be reported within 24 hours of receipt the parcel. The timed or dated delivery notification from our courier is used for to determine when this period has expired. We will not investigate shortages after this point.
Incorrectly supplied items MUST be reported within 14 from receipt of goods. The timed or dated delivery notification from our courier is used for to determine when this period has expired. All incorrectly supplied items will be replaced at our cost provided that we are notified within the stated timescale.
Incorrectly Ordered Goods.
All incorrectly ordered items MUST be reported within 28 days of receipt of goods. After this period we no longer accept parts that were ordered in error for return. The timed or dated delivery notification from our courier is used for to determine when this period has expired. Incorrectly ordered items can be returned at our discression after having contacted to the company for approval and within the stated timescale. We reserve the right to make a charge to cover administration costs that this causes.
If you believe the unit is faulty return it with a written description of the fault to our trading address. We will fully check and test the item. If no fault is found the item will be returned to you. If the unit is found to be faulty we will send a serviceable replacement as quickly as possible or offer a refund if the fault came to light within 30 days. The law makes provision for us to be able to firstly confirm if the item is faulty and then rectify any faults at our cost.
If the unit shows signs of having been fitted to a faulty vehicle system, abuse, improper fitting or adjustment, being used outside of its design limitations, modification, incorrect connection to an electrical system or any form of misuse or testing by un-authorised persons the item will not be replaced under warranty.
Only technician’s trained and approved by Rex’s Speed Shop are qualified to test or carry out any work to any of our products. Tests shown in OEM manuals for stock parts my not be applicable to our products. If we publish a testing guide for a product this should be followed. If an electronic device has been subjected to un-approved testing warranty is deemed to have been invalidated.
Our Warranty is an agreement made with the customer who made the purchase from the company and is not transferable to another person or entity. Your invoice will be required in the event of a warranty claim, it is an important document and should be kept safely. Refunds under warranty will only be given on production of this document. Without proof of purchase from our company we will not entertain any warranty claim.
All warranty periods are base on elapsed calendar time from the date of purchase. We do not offer warranty on an ‘hours run’ basis. In all cases, the effective start date of the warranty is the invoice date.
Only technician’s trained and approved by Powder Mill Electronics Ltd are qualified to test or carry out any work to any of our products. Some tests given in the OEM shop manual may not be valid for our products. If any of our products have been subjected to un-approved testing or have been dis-assembled or worked on by technicians or other persons not approved by us, any warranty automatically becomes invalid.
New, repaired & reconditioned products supplied by Powder Mill Electronics Limited are covered by a one year warranty against faulty manufacture, repair and failure of the product*. This warranty does not cover defects caused by abuse, misuse, improper installation or adjustment or modification.
*Excludes items that have been tested and declared serviceable. Items sent for testing and declared serviceable are serviceable at that point in time, no warranty is given and no claims of continued serviceability are made or implied.
Powder Mill Electronics Ltd guarantees, to refund, repair or replace free of charge any goods found to our satisfaction to be defective within 30 days from the date of dispatch provided the item has not been damaged by inexpert fitment, fitted to a vehicle with a faulty electrical system, incorrectly adjusted, used with non OEM equipment, subjected to modification or abuse or been subjected to conditions beyond its specification. Customers in the UK have the right to demand a refund within the 30 day period if the goods are found to be faulty.
Customers returning new Items suspected to be faulty which are subsequently found to be working correctly and correctly manufactured must pay for the return postage plus workshop time to test the part at our normal rates.
Your statutory rights are not affected.
Warranty & Returns From Outside the EU
Please get in contact first. You MUST write on the CN22 Customs form “item returned to supplier under warranty” AND include a copy of the invoice to prove the item’s origin. Fill out the Country of origin as “UK” and enter the value as less then $10. Failure to do this may result in the package being returned to you by UK Customs and Excise for the paperwork to be corrected. This will cause considerable delay to your warranty claim (usually 6-10 weeks). Powder Mill Electronics Limited will not pay import duties on items returned under warranty nor can we process the claim until we receive the goods. Taking care to complete the Customs CN22 form correctly will ensure your warranty claim is processed quicker.
Limited liabily: All warranty claims are limited to the original retail price of that product or service. The buyer assumes responsibility for risks of any kind caused by themselves or any other party by virtue of faulty manufacture, failure, incorrect fitting, set up or adjustment of the product, Powder Mill Electronics Ltd will not be held responsible or liable for indirect or consequential damages. Where the buyer instructs a third party to fit parts supplied by Powder Mill Electronics Ltd, all liability for costs resulting from this contract are solely the responsibility of the person issuing the instructions to undertake said work or works. By making a purchasing from Powder Mill Electronics Ltd you show your acceptance to these terms.
Your statutory rights are not effected by any parts of our terms and conditions.
Link to European Online Disputes Resolution website:
Customer support e-mail: sales (at) rexs-speedshop (dot) com
Delivery of Goods
Parcels up to 2 Kilograms are sent via Royal Mail using recorded delivery where applicable, for certain products and those parcel above 2 KG we may choose to use a different courier. Delivery can be expected in 2-7 working days if the item is in stock. Goods will be sent within 28 days in any case. A signature will be required and the customer is responsible for ensuring that someone is available to accept and sign for the delivery.
Delivery includes a limited number of attempts , if they are not able to obtain a signature you will have to arrange an alternative delivery. The customer will have to pay additional fees before we will resend the parcel delivery attempts were missed.
‘Next Day’ delivery only applies to items that are in stock. Next day means deliveries made Tuesday to Saturday. Our company is closed on Sundays so any orders placed will be processed on the next Monday for delivery on Tuesday. (Excludes English Bank Holidays)
Parcels up to 2 Kilograms are sent via Royal Mail Air Mail, where available we used a tracked service, please see the estimated delivery times below. Larger consignments and those of high value will be sent using an appropriate courier service (Normally Fedex).
Our standard delivery is calculated using the total weight of items in your shopping basket, whether hazardous goods are included requiring special handling or transport, and the geographical region the parcel is to be sent. Rates comprise postal cost, packing & (where applicable) VAT. The company reserves the right to refuse to ship based on an automatically calculated priced displayed to the customer. In this case the comapny will contact the customer to resolve the issue in a timely manner. If you require a different delivery service you must e-mail us before placing your order.
UK Sales Tax (VAT) & Import Duty
Prices shown include UK/EU sales tax. Customers from outside of the EU will not pay this tax. Our website automatically removes this from your order when you enter a valid non EU address. The delivery address must be the same Country as the billing address.
You should be aware that Import Duty may be charged by Customs & Excise in your Country. We are required to fill out a Customs Declaration and provide a shipping invoice along with the goods we send.
European VAT Registered Companies.
We will send goods VAT free to EU VAT registered companies. Before we accept an order from a tax registered company we require an official Purchase Order showing the Company’s registered address & tax and banking details. These will be checked against HM Customs European Companies tax register. Once approved goods will be supplied free of UK VAT.
The company shall bear no liability for loss, damage or delay howsoever arising by a Force Majeure event and in these circumstances may suspend or cancel the whole or part of any delivery or order. The company will endeavour to notify the customer as quickly as reasonably possible if a Force Majeure event occurs.
If the Force Majeure event prevents the company from providing the contractual goods or services the company, without limiting its other rights or remedies has the right to cancel the contract by giving written or verbal notice.
A Force Majeure event refers to an event beyond the reasonable control of the company including but not limited to; strikes, lock-outs or other industrial disputes (whether involving the workforce of the supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, inability to procure materials or articles except at increased prices or default of agents, suppliers or subcontractors.
Installation & Fitting of Parts
All goods are supplied with the basis that they will be fitted by a qualified, competent person working with the latest revision of the OEM shop manual and service bulletins, using the correct tools and test equipment as required by the machine’s manufacturer.
Before operating a piece of machinery or operating a vehicle that has new or repaired parts fitted, either on road, off road or under racing condition you must confirm correct installation/fitting, set up, adjustment and correct operation in accordance with the OEM’s specifications. It is the responsibility of the person carrying out this work to ensure that the work is done to the correct standards using the machine’s shop manual and that all safety warnings and cautions are observed.
Adjustment of ignition timing and ensuring it is within safe parameters for the individual engine is the customer’s responsibility. This applies even on non adjustable ignition systems where other factors such as fuel type or quality, carburation settings or variations in model or modifications that are not apparant to the customer will have an effect on engine performance.
All fitting guides supplied by Powder Mill Electronics limited must be used in conjunction with the OEM bike manufacturer’s manual for the model. It is the responsibility of the person fitting the parts to ensure they have the correct technical data available. No part of any guide issued by the company over-rules safety precautions, warnings or cautions given in an OEM manual. You must refer to the OEM manual for safety precautions.
If any supplied part is modified, incorrectly fitted or adjusted, abused, used outside of its design limitations or used in an application that the part is not listed or intended for, the warranty becomes invalid. Powder Mill Electronics Ltd accept no liability of any misadventure, accident or injury in this case. Customers modifying their machines are solely responsible and liable for the modifications in the event of a misadventure, accident or loss of life.
Please note that technical support via telephone is not included in the purchase price. Our company offers tecnical support published help guides that are available free of charge and via e-mail.
We are constantly seeking to improve our products and increase the range that we offer, we reserve the right to change specifications without notice. Occasionally products may vary in appearance from those shown on our web site.
“Original equipment” with be the part as supplied by the machine manufacturer in their packaging.
“OEM” (Original Equipment Manufacturer) are parts made by other companies and supplied to the machine’s manufacturer when it was first built. These are supplied direct from the manufacturer in their own packing but are the same as original parts. For example PVL HT Coils are standard equipment on many Hinckley Triumphs and when you buy from a Triumph dealer you get a PVL coil.
“Pattern or replacement” parts are parts made by other companies and may vary in appearance but should perform the same or very similiar function.
Work Shop Services
All repair work or overhauls are charged based on the amount of time spent carrying out the work at the current hourly rate.
If we offer a fixed priced repair or service, it is on the condition that the basic structure of the item under repair is sound. We reserve the right to refuse to start or continue with a repair on a fixed price basis if we find the unit needs work outside of the normal repair scope. In this case we will contact the customer to discuss the problem and additional work or parts that are needed.
Any person refitting a repaired or new stator or generator is required to check that the running clearance between rotating and stationary parts is correct before the engine is run. We are not liable for damage caused by forceful assembly or running the engine with incorrectly set clearance. Such damage is also not covered under our own or statutory warranty. In the absence of manufacturer’s information a clearance of 0.2 – 0.8 mm should be set between stationary and rotating parts. The person assembling the generator is solely responsible for checking the unit is correctly assembled.
Only technician’s trained and approved by Powder Mill Electronics Ltd are qualified to test or carry out any work to any of our products. Some tests given in the OEM shop manual may not be valid for our products. If any of our products have been subjected to un-approved testing or have been tampered with by technicians or other persons not approved by us, all warranty automatically becomes invalid.
Items sent for testing by us and declared serviceable are serviceable at that point in time, no warranty is given and no claims of continued serviceability are given or implied.
All rights reserved. The copyright to all intellectual property, fitting guides, modification procedures, pictures and images found on this site are owned by Powder Mill Electronics Ltd and may not be used without written permission.
Website Terms and Conditions
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of Website
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor Provided Material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from Other Websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
Law and Jurisdiction
Our business’s name is: Powdermill Electronics Ltd, trading as Rex’s Speed Shop
Our business address is: Rex’s Speed Shop, Unit 1, Russet Farm, Redlands Lane, Robertsbridge, TN32 5NG, United Kingdom
Our VAT registration is: GB 136 9761 78
EROI Number: GB136976178000
Waste carrier’s registration CBDL158625
Our contact details are: email@example.com, 0044 (0) 1580 880 768